Refund and Returns Policy

Thank you for shopping at MycoSupplies.eu. We want you to be satisfied with your purchase. Please read our Refund and Returns Policy carefully, as it outlines the terms and conditions for returning products. This policy complies with Dutch laws and applies to purchases made on mycosupplies.eu.

1. Returns Eligibility

1.1. Due to the nature of our products, we have certain restrictions on returns and refunds. Please note the following eligibility criteria:

• Mushroom grow kits, sterile substrates, sterile grains, spores, unicorn bags, mycology lab supplies, books, and guides cannot be returned once the packaging is opened.

• Live cultures and colonized spawn cannot be returned at all, as they are perishable items.

1.2. Returns are only accepted for other products if they are in their original condition, unused, and with all original packaging intact.

2. Return Timeframe

2.1. Consumers have the right to return products within 14 days of receipt. The 14-day period starts from the day the consumer, or a third party designated by the consumer, receives the product.

2.2. Companies are not eligible for returns unless there is a defect or an issue with the product that falls under warranty or consumer protection laws.

3. Return Process

3.1. To initiate a return, please follow these steps:

• Contact our customer support team within the specified return timeframe to request a return and provide your order details.

• If your return is eligible, you will receive further instructions on how to proceed.

• Please ensure that the product is securely packaged for the return shipment. We recommend using a reliable shipping service with tracking and insurance.

3.2. Once we receive the returned product and verify its eligibility, we will process the refund according to the original payment method. Please note that shipping fees and any applicable restocking fees may be deducted from the refund amount.

4. Non-Returnable Items

4.1. The following items are non-returnable:

• Mushroom grow kits, sterile substrates, sterile grains, spores, unicorn bags, mycology lab supplies once the packaging is opened, as these are sterile products.

• Live cultures and colonized spawn.

5. Refund Processing Time

5.1. Once the returned product is received and inspected, we will process the refund within 7 days. The exact time for the refund to be reflected in your account may vary depending on your payment provider.

6. Contact Us

6.1. If you have any questions or concerns regarding our Refund and Returns Policy, please contact our customer support team at info@mycosupplies.eu. We will be happy to assist you.