Shipping Guide

We strive to provide you with a smooth and efficient shipping experience. Please take a moment to review our shipping guide for important information regarding delivery times, shipping methods, and product preparation.

Shipping Methods

We offer various shipping methods to cater to your needs. The available options include:

1. Standard Shipping: This is our default shipping method, which delivers your package within the estimated timeframe specified during checkout. Please note that delivery times may vary based on your location.

2. Expedited Shipping: If you need your order to arrive faster, you can choose our expedited shipping option during checkout. This service is available for an additional fee and ensures a quicker delivery timeframe.

Estimated Delivery Times

The estimated delivery times for each shipping method are as follows:

• Standard Shipping: 5-7 business days
• Expedited Shipping: 2-3 business days

Please note that these are general estimates, and actual delivery times may vary depending on factors such as your location, the ordered products, shipping carrier, and any unforeseen circumstances.

Product Preparation

Some of our products, such as sterilized grains and substrates, require careful preparation to ensure their quality and effectiveness. As a result, it may take additional time to prepare these products before they can be shipped. We strive to minimize any delays and aim to have them ready as quickly as possible.

In the event that a particular product is not currently in stock, we will need to prepare it specifically for your order. This may require extra time before it can be shipped. Rest assured, our team will communicate any such delays to you promptly and keep you informed throughout the process.

Tracking Your Package

To track the progress of your shipment, we provide a tracking number for every order. Once your order is shipped, you will receive an email notification with the tracking information and instructions on how to track your package. Alternatively, you can log in to your account on our website and navigate to the “Order History” section to find the tracking details.

Please allow some time for the tracking information to become available, as it may take a short period for the carrier to update their system.

Shipping Costs

Shipping costs are calculated based on the total weight of your order, the shipping method selected, and your delivery address. The exact shipping cost will be displayed during the checkout process before you complete your purchase.

International Shipping

We currently offer international shipping to select countries. Please note that international shipments may be subject to customs duties, taxes, and fees imposed by the destination country. These additional charges are the responsibility of the recipient and are not included in the order total or shipping cost.

If you have any further questions or need assistance with your shipment, please don’t hesitate to reach out to our customer support team. We’re here to help!